Return & Replacement Policy

1. Eligibility Window

• Most apparel items are eligible for return or replacement from 7 to 15 days, based on product range and the delivery date, subject to the conditions below.
• The eligibility window is calculated based on the delivery status updated by our courier partners.

2. Condition of Returned Items

To qualify for a return or replacement, items must be:

• Unworn, unwashed, and in their original condition.
• With all original tags, labels, and packaging intact.
• Free from stains, perfume, or any signs of use or alteration.

Items not meeting these conditions may be rejected and returned back to you without refund or replacement.

3. Non-Returnable Items

Certain product categories may not be eligible for returns due to hygiene or safety reasons, such as:

• Innerwear, lingerie, socks, and similar intimate wear.
• Accessories explicitly marked as "Non-returnable" on the product page.
• Items purchased during final clearance sales where the product page states "No returns".

4. Return & Replacement Process

• Go to My Account > My Orders, select the relevant order, and initiate a return or replacement request within the eligibility window.
• Choose the item(s), reason, and whether you prefer a refund or replacement (if available).
• Our team may review your request and, where needed, contact you for additional details.

5. Pick-up & Quality Check

• For most locations, we arrange a doorstep pick-up through our courier partners. In some pin codes, you may be asked to self-ship the item to a specified address.
• Once we receive the item, it undergoes a standard quality check. If it passes, your refund or replacement is processed as per your selected option.
• If the item fails quality checks (e.g. signs of use, damage, or tags missing), we may ship it back to you and decline the return.
• The product we receive must be the same item (same style, colour, size, and SKU) as the one listed on your order for that return or replacement. If you send a different product, an empty package, or an item that does not match your order, the request may be rejected, no refund or replacement will be issued for that request, and we may return the parcel to you at our discretion or hold it for further review. Repeated or fraudulent mismatches may be reported as appropriate.

6. Refund Timelines

• For prepaid orders, approved refunds are typically processed back to the original payment method (or store credit/wallet) within 5–7 business days after quality check.
• For Cash on Delivery orders, refunds may be issued as bank transfer, UPI, or store credit as communicated to you during the return flow.
• Exact timelines may vary based on your bank, payment gateway, or public holidays.

7. Replacement Orders

• Replacement is subject to stock availability in the requested size/variant at the time we process your request.
• If a replacement is not available, you may be offered a refund or alternative as per our support team's communication.

8. Damaged, Defective, or Wrong Items

• If you receive a damaged, defective, or incorrect item, please raise a request within 48 hours of delivery from the My Orders section or by contacting support.
• Our team may request photos or videos of the product and packaging for verification before approving a replacement or refund.

9. Policy Updates

We may modify this Return & Replacement Policy from time to time. Updates will be posted on this page, and your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

For any questions related to returns, replacements, or refunds, please contact our support team at:

Email: support@boysenburry.com
Subject line: Return / Replacement